Important Recommendations

We highly recommend you to read necessary information, including Hanging Header Style, Measurement Finder and Liner carefully to make sure the custom-made drapes will fit your needs. We sincerely wish you to order sample booklet or swatches before ordering customized drapes to ensure texture, color meet your expectation. For customized drapes, roman shades, and blinds, we usually will not accept returns.

For all products excluding made-to-order items

• Orders may be cancelled for a full refund before the orders are shipped or within 8 hours of payment confirmation.
• Once order are shipped, you will be advised with carrier name and tracking number.
• Orders will not be accepted to be cancelled once orders are shipped.
• For detailed shipping policy please read: Shipping Policy

Made-to-order products

• In principle, we do not accept refunds for customized products。Modification information can be sent by email within 12 hours after the order is placed. Customized products will not support any modification once more than 12 hours.
• Orders that have already been shipped can not be cancelled.Samples are not eligible for cancellation, returns, or exchanges.
• For detailed return policy please read: Return Refund Policy