Cancellation Policy
CURTAINUK Cancellation Policy
Important Recommendations
Before Ordering Custom Drapes:
- Review Hanging Header Style Guide
- Use our Measurement Finder Tool
- Study Liner Specifications carefully
Sample Recommendation:
We strongly advise ordering sample booklets or swatches to verify texture and color accuracy before placing custom orders.
We strongly advise ordering sample booklets or swatches to verify texture and color accuracy before placing custom orders.
Customized Products Policy
Non-Returnable Items:
Roman Shades | Blinds | Made-to-Order Drapes
These items cannot be returned, modified, or canceled after production starts.
Roman Shades | Blinds | Made-to-Order Drapes
These items cannot be returned, modified, or canceled after production starts.
| Timeframe | Available Actions |
|---|---|
| Within 12 hours of order placement | Send modification requests via email to INFO@CURTAINUK.COM |
| After 12 hours | No modifications or cancellations allowed |
Production Timeline:
Custom orders typically enter production within 24 hours of placement. Once production begins, all orders are final.
Custom orders typically enter production within 24 hours of placement. Once production begins, all orders are final.
Non-Custom Orders
Return Eligibility:
- Orders must be canceled before shipment
- 8-hour window from payment confirmation for full refund
- No cancellations once orders are shipped
Post-Shipment Policy:
Tracking details (carrier name + tracking number) will be provided once shipped. Orders cannot be canceled after dispatch.
Tracking details (carrier name + tracking number) will be provided once shipped. Orders cannot be canceled after dispatch.
Sample Policy
Final Sale:
All samples are non-cancelable, non-returnable, and non-exchangeable. This includes fabric swatches and printed material samples.
All samples are non-cancelable, non-returnable, and non-exchangeable. This includes fabric swatches and printed material samples.
Policy Resources
For urgent order concerns, contact our support team at INFO@CURTAINUK.COM
