Cancellation Policy
CURTAINUK Cancellation Policy
Important Recommendations
Before Ordering Custom Drapes:
- Review Hanging Header Style Guide
- Use our Measurement Finder Tool
- Study Liner Specifications carefully
Sample Recommendation:
We strongly advise ordering sample booklets or swatches to verify texture and color accuracy before placing custom orders.
We strongly advise ordering sample booklets or swatches to verify texture and color accuracy before placing custom orders.
Customized Products Policy
Non-Returnable Items:
Roman Shades | Blinds | Made-to-Order Drapes
These items cannot be returned, modified, or canceled after production starts.
Roman Shades | Blinds | Made-to-Order Drapes
These items cannot be returned, modified, or canceled after production starts.
| Timeframe | Available Actions |
|---|---|
| Within 12 hours of order placement | Send modification requests via email to INFO@CURTAINUK.COM |
| After 12 hours | No modifications or cancellations allowed |
Production Timeline:
Custom orders typically enter production within 24 hours of placement. Once production begins, all orders are final.
Custom orders typically enter production within 24 hours of placement. Once production begins, all orders are final.
PModification Exceptions:
In rare cases where materials have not yet been cut or allocated, we may approve a one-time cancellation or change request. Approval will be confirmed by our production team in writing within 24 hours.
In rare cases where materials have not yet been cut or allocated, we may approve a one-time cancellation or change request. Approval will be confirmed by our production team in writing within 24 hours.
Refunds for Approved Cancellations:
If a cancellation is approved before production starts, a full refund will be issued to the original payment method within 3–14 business days, depending on your payment provider.
If a cancellation is approved before production starts, a full refund will be issued to the original payment method within 3–14 business days, depending on your payment provider.
Non-Custom Orders
Return Eligibility:
- Orders must be canceled before shipment
- 8-hour window from payment confirmation for full refund
- No cancellations once orders are shipped
Post-Shipment Policy:
Tracking details (carrier name + tracking number) will be provided once shipped. Orders cannot be canceled after dispatch.
Tracking details (carrier name + tracking number) will be provided once shipped. Orders cannot be canceled after dispatch.
Refund Processing:
Once a valid cancellation is confirmed, the refund will be processed within 3–14 business days to the original payment method.
Customers will receive an email confirmation once the refund has been completed.
Once a valid cancellation is confirmed, the refund will be processed within 3–14 business days to the original payment method.
Customers will receive an email confirmation once the refund has been completed.
Sample Policy
Final Sale:
All samples are non-cancelable, non-returnable, and non-exchangeable. This includes fabric swatches and printed material samples.
All samples are non-cancelable, non-returnable, and non-exchangeable. This includes fabric swatches and printed material samples.
Sample Order Processing Time:
Sample orders are typically processed within 24 hours and cannot be canceled once shipped.
Sample orders are typically processed within 24 hours and cannot be canceled once shipped.
Policy Resources
Customer Service Hours:
MON to SAT: 9:00AM - 6:00PM
SUN: 10:00AM - 6:00PM
We aim to respond to all cancellation or modification requests within one business day.
MON to SAT: 9:00AM - 6:00PM
SUN: 10:00AM - 6:00PM
We aim to respond to all cancellation or modification requests within one business day.
For urgent order concerns, contact our support team at INFO@CURTAINUK.COM