Warranty
Risk-Free Custom Curtains with CURTAINUK
Our Quality Commitment
At CURTAINUK, we combine industry-leading quality with customer-centric service to make custom curtain ordering simple and worry-free. Our commitment to excellence includes:
- Free Fabric Swatches - Experience texture and color before ordering
- Expert Measurement Guidance - Professional advice for perfect window fit
- Lifetime Product Support - Comprehensive warranty and care guidance
Return Policy
14-Day Risk-Free Returns:
Reasonable return requests will be accepted within 14 days of delivery. Full Return Policy
Reasonable return requests will be accepted within 14 days of delivery. Full Return Policy
Important Exclusion:
Returns based on fabric selection without sample verification are not eligible for refund. Always review samples before ordering.
Returns based on fabric selection without sample verification are not eligible for refund. Always review samples before ordering.
Installation Instructions
All products include comprehensive installation guides for:
- Curtain hardware installation
- Shade mounting procedures
- System operation maintenance
Installation Tips:
Handle hooks/hardware carefully to prevent damage to fabric or lifting mechanisms. Professional installation is recommended for complex systems.
Handle hooks/hardware carefully to prevent damage to fabric or lifting mechanisms. Professional installation is recommended for complex systems.
Limited Lifetime Warranty
| Covered | Not Covered |
|---|---|
| Manufacturing defects for product lifespan | Normal wear & tear (sunlight fading, fabric fraying) |
| Repair/replacement at our discretion | Damage from modification or improper care |
| Original purchaser only | Product obsolescence |
Warranty Activation:
Contact info@curtainuk.com with defect description and photos for warranty service.
Contact info@curtainuk.com with defect description and photos for warranty service.
Care Instructions
- Washable Products: Cold water cycle in laundry bag, air dry only
- Special Care Items: 100% linen and "unwashable" labeled products should not be machine washed
- Professional Cleaning: Recommended for high-value or delicate fabrics
Warranty Preservation:
Follow care instructions carefully to maintain warranty validity. High-temperature processing ensures long-lasting shape retention.
Follow care instructions carefully to maintain warranty validity. High-temperature processing ensures long-lasting shape retention.
Thank you for choosing CURTAINUK. We're committed to making your curtain experience exceptional!
