Warranty
Product Warranty Policy
🛡️ Our Commitment to Quality
At curtainuk, we stand behind every product we sell. All our window treatments come with a 2-year limited warranty covering manufacturing defects and workmanship issues.
📋 Warranty Coverage Details
Standard Warranty Period
All curtainuk products are covered by a 2-year (24-month) limited warranty from the date of purchase, covering defects in materials and workmanship under normal residential use and proper care.
✅ What IS Covered
- Manufacturing defects: Stitching failures, seam separation
- Material defects: Fabric tearing, deterioration under normal use
- Hardware defects: Grommets, rings, hooks that break due to defects
- Blackout lining defects: Separation or peeling (not from improper care)
- Color fastness issues: Significant fading not caused by sunlight or improper washing
❌ What IS NOT Covered
- Normal wear and tear: Gradual fading, minor pilling, natural aging
- Improper care: Damage from incorrect washing, bleach, high heat
- Improper installation: Damage from incorrect mounting
- Misuse or abuse: Cuts, burns, pet damage, modifications
- Accidents: Fire, flood, natural disasters
- Custom alterations: Products modified by anyone other than curtainuk
- Incorrect measurements: Wrong sizes based on customer's measurements
- Aesthetic preferences: Color variations, dissatisfaction with style
- Commercial use: Products used in commercial environments
🔄 How to File a Warranty Claim
Step-by-Step Process:
- Contact Us: Email info@curtainuk.com with subject "Warranty Claim - [Order Number]"
- Provide Information: Include order number, purchase date, product name, and detailed description of the defect
- Submit Photos: Attach clear photos showing the overall product, close-up of defect, and product label
- Review Period: Our team will review within 2-3 business days (Monday-Friday)
- Claim Decision: You'll receive an email with our decision and next steps
- Resolution: If approved, we'll offer replacement, repair materials, or store credit
Processing Timeline
- Claim Review: 2-3 business days after submission
- Replacement Processing: 3-5 business days after approval
- Shipping Time: 7-15 business days (depending on location)
- Total Resolution Time: Typically 12-23 business days from claim submission to receiving replacement
📦 Return Shipping for Warranty Claims
🆓 FREE Return Shipping
We pay for return shipping if:
- Product is defective or damaged
- Manufacturing defect covered by warranty
- We shipped the wrong item
- Product doesn't match description
We'll provide a prepaid return shipping label
💵 Customer Pays Return Shipping
You pay for return shipping if:
- Claim is not covered under warranty
- Damage caused by misuse or improper care
- Normal wear and tear
- Any non-warranty related issue
We'll notify you before any costs are incurred
🌍 Geographic Coverage & Limitations
This warranty is valid for purchases made directly through curtainuk.com and applies to customers in all countries we ship to, including:
- United States, Canada, Mexico
- United Kingdom, European Union countries
- Australia, New Zealand
- Asia Pacific countries
- Other countries listed in our shipping policy
⚠️ Important Notes
- Warranty claims from international customers may require longer processing times due to shipping distances
- Products purchased from third-party retailers or unauthorized sellers are NOT covered by this warranty
- This warranty is non-transferable and applies only to the original purchaser
- Proof of purchase (order number or receipt) is required for all warranty claims
✨ Product Authenticity Guarantee
🔒 100% Authenticity Promise
We guarantee that every product sold on curtainuk.com is:
- Genuinely manufactured by curtainuk or our authorized manufacturing partners
- Brand new and unused - we never sell returned, refurbished, or second-hand items as new
- Accurately described - all product specifications, materials, and features are truthfully represented
- Quality inspected - each item undergoes quality control before shipping
Supply Chain Transparency: Our curtains are manufactured in facilities that meet international quality and safety standards. We maintain direct relationships with our manufacturing partners and conduct regular quality audits.
📞 Contact Information for Warranty Support
Contact Us for Warranty Claims
Email: info@curtainuk.com
Subject Line: "Warranty Claim - [Your Order Number]"
Phone: +852-5197-6443
Address: Building Phase II, 99 King Fook Street, Room D07, 8/F, San Po Kong, Hong Kong Island, Hong Kong SAR
Website: curtainuk.com
Response Time: 24-48 hours during business days (Monday-Friday)
⚖️ Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by country, state, or province. This warranty does not affect your statutory rights as a consumer.
For European Economic Area (EEA) Customers:
You have the right to a minimum 2-year guarantee for conformity of goods under EU Directive 2019/771. This warranty is in addition to, not in place of, those rights.
For United States Customers:
Some states do not allow limitations on implied warranties or the exclusion of certain damages, so some of the above limitations may not apply to you.
For United Kingdom Customers:
Under the Consumer Rights Act 2015, you have additional protections for faulty goods, including the right to reject faulty items within 30 days for a full refund.
📝 Care Instructions to Maintain Warranty Coverage
To ensure your warranty remains valid, please follow these care instructions:
Washing Instructions:
- Machine wash cold (30°C/86°F or below) on gentle cycle
- Use mild detergent only - no bleach or harsh chemicals
- Wash similar colors together
- Remove promptly from washer to prevent wrinkles
Drying Instructions:
- Tumble dry on low heat or hang to dry
- Remove while slightly damp to minimize wrinkles
- Do not over-dry or use high heat
Installation Tips:
- Follow included installation instructions carefully
- Ensure curtain rod is properly secured and weight-appropriate
- Do not over-tighten grommets or rings
- Allow curtains to hang naturally for 24-48 hours to release shipping creases
🔄 Related Policies
For complete information about shopping with curtainuk, please review our other policies:
- Return & Refund Policy: 30-day satisfaction guarantee for non-defective items
- Shipping Policy: Delivery times, shipping costs, and tracking information
- Privacy Policy: How we protect your personal information
- Terms of Service: Complete terms and conditions for using our website
💚 Our Customer Satisfaction Commitment
At curtainuk, we stand behind every product we sell. If you experience any issues with your purchase, we're here to help. Our goal is to ensure you're completely satisfied with your window treatments.
We value transparency, honesty, and clear communication. If you have any questions about this warranty policy or need clarification on any point, please don't hesitate to contact us.
Last Updated: October 20, 2025
This policy is subject to change. We will notify customers of any material changes via email or website notice.
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