FAQ

Below FAQ are some common concerns of our clients before purchasing the curtain.
If you have other questions, please just send it to info@curtainuk.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Customized Service

We recommend that you strictly follow our measurement guide.

Standard customization takes 7 working days, and the expedited service can be shortened to 3 days (+$35). Real-time tracking of production progress.
Free modification within 24 hours after placing the order, and a 15% modification fee will be charged if the time is exceeded (can be terminated before cutting).

Supports trapezoidal/arched/octagonal window customization, you need to upload a window photo + hand-drawn sketch, and the designer will provide a plan confirmation within 48 hours.

Due to the special nature of customized products, we do not support full refunds. Please make sure to measure correctly before placing an order and pay after confirming the order details.

Sleeping area: full blackout lining Living room: soundproof lining Wet area: mildew-proof lining
Professional installation is provided in major cities in the United States and the United Kingdom (starting at $45). Other regions can download video guides or purchase installation kits (including level + expansion screws).

Delivery and After-sales Service

A: Compensation is automatically triggered when the receipt is overdue: Delay of 3-7 days: $10 coupon Delay of 8+ days: free upgrade to the next logistics
Take an unboxing video and submit a form within 48 hours of receipt, and we will bear the cost of returning to the factory for repair + $20 mental compensation.
Lifetime warranty for structural parts (tracks/motors), 5-year warranty for fabrics (free replacement for fading/pilling under normal use).
One discount code can be used for the first order, and VIP customers can use 2 codes during Black Friday (up to 40% discount). Register and receive a $15 new user voucher.
Our professional blackout curtains use triple-weave technology, lab-tested to block 99.9% of light (compliant with EN 14501). Opt for fully lined versions for extreme daylight conditions.
The dual-cell structure reduces 30% heat transfer with R-value 3.5 insulation.
All products are cordless safety certified (EN 13120). Motorized versions meet IEC 60335-2-97 standards.
Unable to find satisfactory answers ? Contact Support