Shipping policy

Short summary 
We ship United States. Delivery time = processing time (making + packing) + shipping time (carrier transit). Most orders (≈95%) arrive within the time windows below; for guaranteed-by-date delivery or rush needs please contact info@curtainuk.com before placing your order.

Please note that estimated delivery times are not guaranteed and may vary depending on customs clearance, carrier delays, or peak-season logistics. Customers will be notified by email if any significant delay occurs.

Customized Drapes Lead Time

1. Where we ship 

• We currently ship to the United States and selected international regions (to be expanded gradually). We deliver to street addresses (home / office). Please contact our support team before placing an order if your country is not listed at checkout. 

• We cannot ship curtain & hardware orders to military addresses or PO Boxes. Fabric swatches / sample booklets can be shipped to PO Boxes in many regions.
  

• CURTAINUK ships from China-based fulfillment centers. Import duties, VAT, and customs inspections may apply depending on the destination country. Customers outside the United States should confirm before checkout whether their destination is eligible for delivery.

2. Processing time vs Shipping time 

• Processing time (order making, quality check, packing): 3–7 business days in ordinary periods. Holiday peak periods (eg. CNY / major holidays) may extend processing to 13–15 business days.

• Shipping time (carrier transit) depends on product and shipping method (standard vs express). See section 4 for product lead times.

• Total time = Processing time + Shipping time. Example: a custom curtain with 3–7 business days processing + 15–25 days express shipping → typical total 18–32 business days.

• Orders are processed Monday–Friday, excluding weekends and public holidays. Orders placed after 6:00 PM local time or on non-business days will be processed the next business day.

3. Carriers & carrier selection 

• We work with high-reputation carriers (USPS, DHL eCommerce, DHL Express, FedEx, UPS — and where applicable other local carriers). We select carrier based on destination, package size/weight and the fastest/most reliable routing. Customers cannot normally choose the carrier.
  

• Once a shipment has been handed over to the carrier, CURTAINUK is not responsible for delivery delays caused by the carrier, incorrect addresses, or customs processing. Customers are encouraged to monitor tracking updates regularly.

4. Product lead times (typical) 

These are lead-time ranges (from fulfillment) — processing is additional. 

• Ready-made & Custom curtains / drapes: 15–25 business days typical shipping; some custom styles or peak season may be 18–32 business days. Door-to-door; signature may be required.Please note
  • : during high-demand seasons or public holidays, production and shipping times may be extended by up to 10–15 additional business days. Updates will be communicated via email.

5. Shipping fees 

Curtain, drapes, blinds, shade hardware

• Standard shipping (typical):

  • Orders ≤ $299: $5.99.
    

  • Free shipping for orders ≥ $299 (after discounts, excluding taxes).
    

All shipping fees and thresholds are calculated at checkout and shown before payment.

Shipping fees, taxes, and applicable import duties are displayed at checkout before payment confirmation. No hidden fees are charged after checkout unless required by destination customs authorities.

6. Duties, VAT & Customs 

• United States: in many cases there are no additional fees at delivery — duties/VAT are covered where applicable.

• Outside US: we cover duties & VAT in most regions, but local customs may still charge fees based on regional rules — if local customs charges import VAT or other fees that are outside our coverage, these fees are the customer’s responsibility. Policies can vary by country; check checkout notes or contact support for confirmation.
  

• For international shipments, CURTAINUK will make reasonable efforts to cover duties and taxes where applicable. However, if local customs imposes additional fees beyond our coverage, customers are responsible for those charges. We recommend checking local import policies prior to purchase.
• Packages refused or returned due to unpaid customs fees are not eligible for free reshipment. Actual return shipping costs and customs charges will be deducted from refunds, if applicable.

7. Tracking, delivery & signature

• Once your order ships, we will email you the carrier name and tracking number. Use the carrier’s website to monitor status.Alternatively, you can use 17track.net for tracking.

• Door-to-door service is provided. Some shipments require a signature on delivery to ensure safe receipt. If tracking shows “delivered” but you have not received the package, first contact the local carrier—then contact us if the carrier cannot locate the parcel.
  

Carrier customer service numbers (examples):

• FedEx: 1-800-GoFedEx (1-800-463-3339) (US & Canada)

• UPS: 1 (800) 742-5877 (US & Canada)

• DHL: 1-800-225-5345 (US); 1-855-345-7447 (Canada)
  

• Tracking information may take 3–7 business days to update after shipment. For security reasons, some high-value orders may require a signature upon delivery.
• If a package is marked “Delivered” but not received, customers must contact the carrier within 3 business days for investigation.

8. Lost or damaged items

1. Keep all packaging and take clear photos of damage (package & product).

2. Report to the carrier (use the carrier phone/website).

3. Email info@curtainuk.com with order number, tracking number and photos.

4. If confirmed by the carrier, we will assist to locate, replace or refund per the case and per optional Worry-Free coverage.

5. Time limits: please report damage/loss promptly (many carriers require photos within 24–48 hours; check your order email for exact timelines).
   

6. CURTAINUK is not responsible for loss or damage resulting from incorrect shipping information provided by the customer. Please double-check your delivery details before confirming payment.

9. Change of address 

• Address updates can only be made before the order is shipped. Once the carrier has picked up the package, we are unable to reroute deliveries. Please confirm the shipping address carefully before placing your order.

10. Where orders ship from 

As required by Google Merchant Center, we disclose shipping country of origin information to ensure transparency and customs compliance. Products are manufactured and shipped from certified factories that meet international export requirements.

• Fabric swatches and sample books are typically shipped from our HongKong headquarters or our Shanghai office in China.

• Curtains, blinds, and other custom products are shipped directly from our production facility (the shipping location depends on your order details and delivery address; it may be from our HongKong headquarters or our Suzhou factory in China).

• Office: Room D07, 8/F, Kai Tak Factory Building Phase II, 99 King Fook Street,
  San Po Kong, Hong Kong

  US Warehouse：100 Saw Mill Pond Road, Edison, NJ 08817，SHB，+1 415-770-8188

11. Holiday & peak-season notice

Holiday timelines may vary by region and carrier. CURTAINUK will display active delay notices on the website during peak periods (e.g., Lunar New Year) to ensure transparency for customers before purchase.

• Delivery times may be extended during major holidays (e.g. Chinese New Year — Lunar New Year) and peak shopping seasons. For example, processing or shipping may add several weeks (up to ~45 business days in extreme peak windows). Please allow extra time and order early for holiday delivery.
  

12. Contact 

• Email (best for all shipping issues & claims): info@curtainuk.com

• For urgent carrier issues, use the carrier’s phone number shown in your tracking email.

• Customer service hours: MON to SAT: 9:00AM - 6:00PM   SUN: 10:00AM - 6:00PM (GMT+8).
• We respond to all shipping-related inquiries within 12–48 business hours.