Return Policy

We pride ourselves on our excellent craftsmanship and attention to detail. We also strive to provide exceptional customer service at every step of your purchase.

Important Recommendations

We highly recommend you to read necessary information, including Hanging Header Style, Measurement Finder and Liner carefully to make sure the custom-made drapes will fit your needs. We sincerely wish you to order sample booklet or swatches before ordering customized drapes to ensure texture, color meet your expectation. For customized drapes, roman shades, and blinds, we usually will not accept returns.

Return Eligibility

Before placing your return, please check if your item is eligible for return, as some items may be featured as Final Sale or No Return or subject to additional return restrictions. You can find this information in the item specific sections below, so you may review it before making your purchase.

Can I Return?

• Fabric swatches are not returnable.
• Drapes and shade are made to measure products, we can't accept return if products are made matching your original order details.

Non-returnable:

The following conditions do not qualify for return for Made-to-Order drapes, blinds and shades.

• Misunderstood the image of the product.
• Items do not fit properly but were made accurately.
• Drapes are too heavy.
• Not the color you wanted.
• Change of mind / No longer wants it.
• Not the quality you wanted.
• Ordered the wrong item by mistake.
• Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable.
• Order come later than expected.
• Item were ordered by mistake.
• Incorrect measurement.
• Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).
• Color variation due to adding a liner (compare lined drapes vs unlined).
• Color variation due to adding different liners to the same color curtain.
• Shading rate is not expected.
• Special items do not support returns or exchanges: Clearance

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

• We made wrong items.
• Wrong liner type used.

Hardware Returns

Hardwares that can be returned or refunded within 14 days of receiving must meet both of the following conditions:

• Faulty items damaged/broken or in the incorrect size/color upon arrival.
• Items are unworn, unused, with tags and unaltered.

Return Process Details

Return Time Limit

Any reasonable return request will be accepted and handled within 30 days upon your receipt. Over due return request might be rejected. We remind you to check the products as soon as you receive them.

Return shipping fees?

Depending on the reason for return, once your return is approved, you may be responsible for return shipping costs. We will refund you the products cost when we receive the returns.Refunded products cost = Order amount - (Handling + Packing +Shipping Fee), that account for 20% of order amount. Finally you get refund amount, 80% of order amount.

Refund Limit

Once returned items were received, we will inspect to ensure in brand-new condition, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within 3-10 days.

• Prior purchases are not eligible for price adjustments.
• Prior purchases are not eligible for discount refunds.
• We don't offer refund to lost packages but we will send the replacement instead.
• We do not provide refunds or reshipments for packages that have been signed for with proof of receipt.

Exchange

For damaged or broken items, we accept exchange only. *Exchanges can only be made with the same details as the original order (including size, header style, color, liner, etc.)

Alterations

Normally, we don't accept alterations after you receiving the orders, so please pay additional attention to your measurement and size decision-making.

Wrong Size

Change of Mind

Color

• Variations may occur due to:
  • Monitor/lighting differences
  • Fabric dye lots
  • Liner effects
• Returns not accepted for color variations

Package Lost

Return Shipping Address

Approved returns will receive shipping address via email.

Refund Process

Shade Repairs

Missing/Damaged Items

Reshipment Policy

• Reshipment within 2 weeks
• Requirements:
  • Keep original packaging
  • Maintain product condition
  • Allow carrier inspection

Dispute & Chargeback